---
title: Basic Troubleshooting Steps for OrderPoint
description: Learn the basic troubleshooting steps for your OrderPoint UROVO device. Quickly identify and resolve common issues to keep your operations running smoothly.
---
[Skip to content](https://help.rush.ph/knowledge/basic-troubleshooting-steps-for-orderpoint#main-content)
English
Show submenu for translations
[File a Ticket](https://help.rush.ph/knowledge/kb-tickets/new)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [File a Ticket](https://help.rush.ph/knowledge/kb-tickets/new)
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Knowledge Base | RUSH Help Center](https://help.rush.ph/knowledge)
2. [Managing your Merchant Mobile App](https://help.rush.ph/knowledge/managing-your-merchant-mobile-app)
3. [eStore Functions](https://help.rush.ph/knowledge/managing-your-merchant-mobile-app#estore-functions)
# Basic Troubleshooting Steps for OrderPoint
If the **OrderPoint RUSH Merchant** app on your Urovo device isn’t working properly—such as freezing, crashing, not opening, or running slower than usual—you can try the troubleshooting steps below.
***Important Note:*** Uninstalling and reinstalling the app on your own may disrupt how the app works, as a backend reinstallation is required from our side. While this step can sometimes resolve persistent issues, we strongly do not recommend doing it yourself.
If you believe this step is necessary, please reach out to our support team at [support@rush.ph](mailto:support@rush.ph). We’ll guide you through the process and make sure everything is reinstalled correctly.
---
### **Restart the Device**
Restarting your device refreshes the system and fixes small glitches.
1. Press and hold the Power button.
2. Tap Restart (or Power Off, then turn it back on).
3. Open the RUSH Merchant app again.
### **Force Stop the App**
This closes the app completely so it can restart fresh.
1. Long press the RUSH Merchant app
2. Tap App Info
3. Tap Force Stop
4. Reopen the app
### **Clear Cache**
This removes temporary files that might be causing issues.
1. Long press the RUSH Merchant app
2. Tap App Info
3. Tap Storage & Cache
4. Tap Clear Cache
5. Reopen the app
### **Clear Storage**
This resets the app. You may need to log in again after doing this
1. Long press the RUSH Merchant app
2. Tap App Info
3. Tap Storage & Cache
4. Tap Clear Storage
5. Reopen the app and log in again if needed
By following these troubleshooting steps, most common issues with your RUSH Order Point device can be resolved quickly. If problems continue, don’t worry—we’re here to help. Please reach out to our [support team](mailto:support@rush.ph) for further assistance.
- [Getting Started](https://help.rush.ph/knowledge/getting-started#main-content)
- [Before Getting Started](https://help.rush.ph/knowledge/getting-started#before-getting-started)
- [Set up your eStore](https://help.rush.ph/knowledge/getting-started#set-up-your-estore)
- [Set up your Loyalty Program](https://help.rush.ph/knowledge/getting-started#set-up-your-loyalty-program)
- [Set up your Account](https://help.rush.ph/knowledge/getting-started#set-up-your-account)
- [Managing your CMS](https://help.rush.ph/knowledge/managing-your-cms#main-content)
- [eStore](https://help.rush.ph/knowledge/managing-your-cms#estore)
- [Loyalty](https://help.rush.ph/knowledge/managing-your-cms#loyalty)
- [Dine-in experience](https://help.rush.ph/knowledge/managing-your-cms#dine-in-experience)
- [Managing your Merchant Mobile App](https://help.rush.ph/knowledge/managing-your-merchant-mobile-app#main-content)
- [eStore Functions](https://help.rush.ph/knowledge/managing-your-merchant-mobile-app#estore-functions)
- [Loyalty Functions](https://help.rush.ph/knowledge/managing-your-merchant-mobile-app#loyalty-functions)
- [Customer Channels](https://help.rush.ph/knowledge/customer-channels#main-content)
- [eStore Web](https://help.rush.ph/knowledge/customer-channels#estore-web)
- [eStore Mobile App](https://help.rush.ph/knowledge/customer-channels#estore-mobile-app)
- [Punch Card Journey](https://help.rush.ph/knowledge/customer-channels#punch-card-journey)
- [Privilege Card Journey](https://help.rush.ph/knowledge/customer-channels#privilege-card-journey)
- [FAQ's](https://help.rush.ph/knowledge/faqs-1)
- [Service Level Agreement](https://help.rush.ph/knowledge/service-level-agreement)
- [Content Management System](https://help.rush.ph/knowledge/content-management-system#main-content)
- [eStore Functions](https://help.rush.ph/knowledge/content-management-system#estore-functions)
- [Terms and Conditions](https://help.rush.ph/knowledge/terms-and-conditions#main-content)
- [Terms of Agreement Annexes](https://help.rush.ph/knowledge/terms-and-conditions#terms-of-agreement-annexes)
- [News Archives](https://help.rush.ph/knowledge/news-archives#main-content)
- [Merchant Advisories](https://help.rush.ph/knowledge/news-archives#merchant-advisories)
[](https://www.rush.ph/)
Copyright © 2026, RUSH Technologies Inc.