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Basic Troubleshooting Steps for OrderPoint

If the OrderPoint RUSH Merchant app on your Urovo device isn’t working properly—such as freezing, crashing, not opening, or running slower than usual—you can try the troubleshooting steps below.

Important Note: Uninstalling and reinstalling the app on your own may disrupt how the app works, as a backend reinstallation is required from our side. While this step can sometimes resolve persistent issues, we strongly do not recommend doing it yourself.

If you believe this step is necessary, please reach out to our support team at support@rush.ph. We’ll guide you through the process and make sure everything is reinstalled correctly.


Restart the Device

Restarting your device refreshes the system and fixes small glitches.

  1. Press and hold the Power button.
  2. Tap Restart (or Power Off, then turn it back on).
  3. Open the RUSH Merchant app again.

Force Stop the App

This closes the app completely so it can restart fresh.

  1. Long press the RUSH Merchant app

  2. Tap App Info

  3. Tap Force Stop

  4. Reopen the app

Clear Cache

This removes temporary files that might be causing issues.

  1. Long press the RUSH Merchant app

  2. Tap App Info

  3. Tap Storage & Cache

  4. Tap Clear Cache

  5. Reopen the app

Clear Storage

This resets the app. You may need to log in again after doing this

  1. Long press the RUSH Merchant app

  2. Tap App Info

  3. Tap Storage & Cache

  4. Tap Clear Storage

  5. Reopen the app and log in again if needed

 

By following these troubleshooting steps, most common issues with your RUSH Order Point device  can be resolved quickly. If problems continue, don’t worry—we’re here to help. Please reach out to our support team for further assistance.