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Managing Your Customer's Order Follow-up

                customer-order-follow-up

Follow-up Order

Customers always check the status of their order regularly, whether it is an instant order that is expected to arrive within a few hours, a same-day delivery order, or a delivery that requires extended duration. 


Customer's View to Follow-up Order


The Follow-up Order button will only be clickable again 30 minutes after the previous request has been sent.




Store View on the Merchant Mobile App

                        follow-up-store-view-mma

The merchant can directly contact the customer if the merchant needs to clarify anything. To do this: 

  1. Employee should log in to the Merchant App 
  2. Check the pending orders 
  3. Select the order which needs to be clarified