If the response time has passed and there's no response yet, you can escalate to the next level.
| Escalation Level | Designation | Contact Details | When to Escalate |
| 1 | Support | support@rush.ph | Once the issue is identified to be under the scope of RUSH |
| 2 | Merchant Support Manager | Julia Dane Ubaldo julia@rush.ph |
If escalation 1 is unresponsive given the time frame of the resolution SLA table. |
| 3 | Chief Operations Officer | Jeff Alejandrino jeffrey@rush.ph |
If escalations 1 and 2 are unresponsive given the time frame of the resolution SLA table. |
| 4 | Chief Executive Officer | Stephanie Kubota steph@rush.ph |
If escalations 1, 2, and 3 are unresponsive given the time frame of the resolution SLA table. |