---
title: How to Confirm Refunds
description: A simple guide for merchants to review and confirm refund requests.
---
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# How to Confirm Refunds
When a customer cancels their order, you can easily check if a refund has been requested by following these steps:
### **Steps to Verify Refunds**
1. **Log in** to CMS.
2. Go to the **Orders** module.
3. Open the **Delivery & Pickup** tab.
4. Check the **Refund** columns for all the details.
### **What the Refund Columns Mean?**
| **Column** | **Description** |
| --- | --- |
| **Date and Time of Refund Request** | - Shows when the refund was requested or triggered. |
| **Requested the Refund** | - Indicates who canceled the order (e.g., Customer, you or an employee via the Merchant App) |
| **Date and Time Refund Sent** | - Shows when the refund has been successfully processed - *Usually starts at 10:00 pm the same day the transaction gets cancelled.* |
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