Merchant Payout Report and Remittance Process

Ensuring timely and accurate payouts to merchants is crucial for smooth business operations.

Here's an overview of the merchant payout process, including the report schedule, payout processing day, proof of payout, and factors affecting the receipt of payouts.

Merchant Payout Report

Schedule: Every Monday

• The report includes transactions from the previous week, covering the period from Monday to Sunday.

Payout Processing Day

Schedule: Every Wednesday – 8:00 am to 5:00 pm

• If the scheduled payout day falls on a holiday, the payout will be processed on the next business day.

Proof of Payout:

• A proof of payout will be automatically sent to the merchant's registered email address.

Sample Proof of Payout

Payout Remittance to Merchant's Bank Account

The receipt of payouts in the merchant's bank account depends on several factors:

1. Arrival of Money:
   • The remittance process may involve multiple parties, such as switching networks and the recipient's bank.
2. Recipient Bank's Operating Hours:
   • Payout timing can vary based on the operating hours of the recipient's bank.

For general reference, the following disbursement clearing times apply:

By understanding these details, merchants can better manage their expectations and ensure their financial operations run smoothly. If you have any questions or need further assistance, please feel free to contact our support team.