Setting up the Order Fulfillment Module

For RUSH eStore Merchants, we’d like to introduce to you the Order Fulfillment Module. This is where you can change your settings for the delivery, pickup, and even scheduling for any order you receive.


Delivery

All settings related to Delivery can be found here. Actions you can do here include choosing which branches can do deliveries, and set up schedules for delivery pre-ordering.


Navigate by going CMS -> Order Fulfillment Module -> Delivery Tab. 


To select branches that can do deliveries:

  1. Toggle the “Deliver Now” slider to Enabled
  2. Select which Brands and Branches can have the delivery option
    1. Mark the brand and/or branch you want to enable using the checkbox
    2. Multiple selections are allowed
    3. You can click ‘Clear Selected’ to remove all brands and branches you marked
  3. Click “Apply” once done with your selection

To change the Pre-Order Schedule setup for deliveries:

  1. Toggle the “Pre-Order Schedule Settings” slider to Enabled
  2. Select the minimum amount of days or time a Customer can schedule ahead under “Minimum”
    1. Click the dropdown below “Minimum”
    2. Select from the dropdown
    3. Indicate the number for the dropdown
  3. Select the maximum amount of days or time a Customer can schedule in between under “Duration”
    1. Click the dropdown below “Duration”
    2. Select from the dropdown
    3. Indicate the number for the dropdown
  4. Select which Brands and Branches can have the pre-order delivery option
    1. Mark the brand and/or branch you want to enable using the checkbox
    2. Multiple selections are allowed
    3. You can click ‘Clear Selected’ to remove all brands and branches you marked
  5. Click “Apply” once done with your selection

To select which days and/or times Pre-Order enabled:

  1. Under Pre-Order Settings, click the dropdown to select which branch you’d like to edit.
  2. Click “Set up Pre-Order Setting”.
  3. 2 Options are available
    1. Ask for Days (AD) if you want customers to only select the day of their pre-ordering
    2. Ask for Days & Time (ADT) if you want customers to select both the day and time of their pre-ordering
  4. Under Pre-Ordering days
    1. (AD) Click the dropdown to select how many pre-orders can be scheduled
    2. (ADT) Click the dropdown to select how many pre-orders can be scheduled
  5. Click “Save Changes” at the top once done.

Pick-Up

All settings related to Pick-Up can be found here. It shares the same menu and content as Delivery so if you have finished your Delivery setup, this should be easier.


Fees

This is where you can set up the delivery fees to be charged to your customers. Two types of delivery fees can be set: Fixed and Dynamic. By selecting the Fixed delivery fee option, the system will automatically charge your customer a flat amount regardless of the road distance. On the other hand, selecting the Dynamic delivery option will charge your customer an amount according to the road distance. Both Deliver Now and Scheduled Delivery options share the same menu.


To set up a Fixed delivery fee:

  1. Select Fixed under Deliver Now and/or Scheduled Delivery
  2. Under Base Fee Value, input the delivery amount that will be charged to the customer 
  3. You can offer free delivery to your customers when they meet your required minimum purchase amount. This encourages customers to increase their basket size. To enable free delivery:

Toggle on Minimum Spend Delivery - Enter the minimum  amount you will be requiring


To set up a Dynamic delivery fee:

  1. Select Dynamic under Deliver Now and/or Scheduled Delivery
  2. Under Base Fee Value, enter the flag-down amount (amount that will be charged regardless of distance)
  3. Under the Base Kilometer Range, set the maximum distance (in kilometers) for which the Base Fee Value will apply
  4. Under Added Value, enter the delivery fee that will be added on top of the base fee for every  kilometer distance exceeding the set Base Kilometer Range
  5. You can offer free delivery to your customers when they meet your required minimum purchase amount. This encourages customers to increase their basket size. To enable free delivery:
    1. [Optional] Toggle on Minimum Spend Delivery - this gives the customer free delivery if they hit the minimum amount
    2. Enter the minimum Type in the amount you will be requiring for minimum spending

 

 

Sample Dynamic delivery fee:

 

Base Fee Value: 80

Base Kilometer Range: 2

Added Value per Kilometer: 10

 

Example 1: Delivery distance: 5km


Base Fee Value will be applied for the first 2 kilometers. The Added Value per kilometer will be charged to the exceeding 3 kilometers.

Base Fee Value: 80

Base Kilometer Range: 2

Total Added Value: 30

 

Total Delivery Fee: 110

Example 2: Delivery distance: 7.5km

Base fee Value will be applied for the first 2 kilometers. The Added Value per kilometer will be charged for every succeeding kilometer and a fraction thereof calculation purposes.

Base Fee Value: 80

Base Kilometer Range: 2

Total Added Value: 60

Total Delivery Fee: 140

Settings

This is where you can configure the other settings for your orders. These include Order Notification via Email, Notes to Customer, and other future functions.


To use Order Notification:

  1. Toggle “Yes” or “No” if you want this option enabled
  2. Enter the email address that would receive the notification
  3. Click the Plus button to include another email address
  4. Repeat steps 2 and 3 for every additional recipient
  5. Click the delete button to remove an email address from the recipients
  6. Click “Save Changes” once done

The added email addresses will now receive emails whenever an order is placed.


To use Notes to Customer:

  1. Input the header or title under Title
  2. Input the content under Instruction
  3. Click Save Changes once done

Customers will now see this note whenever they check out from your eStore.