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Refund Concerns

WEB-Banner_Refund Request

 

Order Cancellation and Refund Policy
Cancelling Orders on Behalf of Customers
As a merchant, you can cancel customer orders through the Merchant Mobile App:

  • Open the Orders module.
  • Select the Action option for the specific order.
  • Change the Status to Canceled.


Refund Process for Customer-Canceled Orders

  • All customer-initiated cancellations are reviewed during the daily transaction review at 10:00 PM.
  • Refunds will reflect in the customer’s account once processing is complete.
  • Processing time may take up to 10 business days, depending on the customer’s bank or financial institution policies.

Note: RUSH only supports full refunds, not partial refunds. If a transaction only needs a partial refund. As a Merchant, you may refund it directly to them and the payment will be released through your payout.