Order Cancellation and Refund Policy
Cancelling Orders on Behalf of Customers
As a merchant, you can cancel customer orders through the Merchant Mobile App:
- Open the Orders module.
- Select the Action option for the specific order.
- Change the Status to Canceled.
Refund Process for Customer-Canceled Orders
- All customer-initiated cancellations are reviewed during the daily transaction review at 10:00 PM.
- Refunds will reflect in the customer’s account once processing is complete.
- Processing time may take up to 10 business days, depending on the customer’s bank or financial institution policies.
Note: RUSH only supports full refunds, not partial refunds. If a transaction only needs a partial refund. As a Merchant, you may refund it directly to them and the payment will be released through your payout.