Dear Valued Merchant,
We would like to inform you in advance that our team will be participating in a company-wide team building activity from July 21 to 22, 2025. During this time, our support services will be limited.
🔧 What this means:
- All non-urgent support tickets submitted during this time will be reviewed and attended to on the next business day (Wednesday, July 23, 2025).
- Showstopper or business-critical tickets will still be monitored and handled based on their defined SLA to ensure continuity of service.
We appreciate your understanding as we take this time to strengthen our team so we can serve you better.
If you have any concerns prior to the team building dates, please feel free to reach out.
Thank you for your continued support!
All the best,
RUSH