SMS Notification for Punch Card (Customer Journey)
SMS notifications play an important role in keeping customers informed and engaged throughout their Punch Card Campaign journey. These messages ensure that participants remain aware of their progress, campaign updates, and reward status in real time.
Below outlines the different stages when customers receive SMS notifications as part of the Punch Card experience:
- Joining Campaign
Once a customer successfully joins the Punch Card Campaign, they will receive an SMS confirmation acknowledging their participation. This serves as a welcome message that introduces the campaign, encourages them to start earning stamps and unlocking rewards, and invites them to check the campaign details online. - Voided Points Notification
In cases where stamps are voided (e.g., due to a canceled transaction or refund and etc), customers will also receive an SMS alert informing them of the adjustment. This proactive communication promotes transparency and helps maintain customer trust by keeping them informed of any changes to their earned points. - Unlocked Reward Notification
Once a customer completes all required stamps on their Punch Card and qualifies for the corresponding reward, they will receive an SMS notification confirming that their reward is now available for redemption. This timely update ensures a smooth and satisfying experience as customers claim the incentives they have earned. - Campaign Duration Reminder
As the campaign period approaches its end, an SMS reminder will be sent to participating customers. This message serves to encourage them to complete any remaining stamps before the campaign closes, thereby increasing engagement and redemption opportunities. - End Campaign Notification
Once the campaign has officially ended or becomes unavailable, customers who have joined the campaign will receive an SMS notification informing them that the campaign has concluded and is no longer active. This message helps provide clarity and prevents confusion by setting clear expectations regarding the campaign’s closure and availability.
Through these automated SMS notifications, businesses can enhance customer engagement, reinforce brand communication, and ensure participants remain motivated to complete their Punch Card journey.