This article outlines RTI’s right to adjust subscription packages and payment terms, with updates posted on the RUSH website.
RTI reserves the right at any time, and from time to time, to modify the Subscription Package Matrix and Payment Terms as the RUSH Software may reasonably require according to RTI sole discretion with or without notice (unless otherwise required by applicable law). Said revisions or modifications shall be posted in the RUSH website: www.help.rush.ph and, once published therein, shall become binding on Merchant. It shall be Merchant’s obligation to be informed thereof by accessing, from time to time, such a website where the latest version of this Subscription Package Matrix and Payment Terms may be found. Merchant’s continued use of the Service shall be deemed an acceptance of any revision or modification of this Subscription Package Matrix and Payment Terms.
*All rates indicated herein are in Philippine Peso.
E-STORE SUBSCRIPTION, LOYALTY SUBSCRIPTION, and ADD-ON SERVICES RATES and PACKAGES:
For RTI’s E-Store Subscription Packages, the MERCHANT agrees to the fees outlined at https://www.rush.ph/pricing/estore.
PAYMENT TERMS:
- Tier System – MERCHANT shall be charged and billed in accordance to the above-enumerated Matrix, i.e., specifically as follows:
- E-STORE – number of branch/es that the MERCHANT committed in minimum and activated in overage;
- LOYALTY – number of monthly active users committed in minimum and activated in overage;
- ADD-ON – depending on the add-ons availed of ex. SMS/Viber Count, GMV, Rate/Month, Rate/Hr.
- MERCHANT shall be bound by the assigned tier for six (6) months (lock-in period) upon date of activation of services, albeit the 12 month initial term of the contract If within the term of the contract, the MERCHANT shall exceed the branch/es and/or monthly active users for the assigned/selected tier, he shall be billed according to the rate of his current assigned tier. Payment for the services shall be prepaid per billing cycle.
To illustrate:
Merchant X both has e-store and loyalty subscriptions (Points+Membership) and has 99 branches and 5,000 monthly active users. Thus, his e-store tier is the web plan and micro plan as stated in the above-given matrix. The date of activation of services falls on October 15, 2023. Thus, billing shall cover October 15-November 14, 2023. This is counted as one Billing Cycle.
Supposing Merchant X created an additional branch (1 branch) on 20 December 2023 and now has 100 branches and has an additional monthly active user (1 user), increasing the total count to: 100 branches and 5,001 monthly active users.
Merchant X shall be billed on 15 January 2024 covering the period from 15 January-14 February 2023 for 100 branches using the same rate stated in the web plan (PhP500.00 per branch/monthly) and PhP20,000.00/month with 4.5% overage cost/per exceeded active user (1 exceeded active user) with adjustment for an additional branch (1 branch) for December 2023. - If the MERCHANT desires to upgrade its tier level during the Six (6) month lock-inperiod, MERCHANT may do so, provided, it shall be bound to the upgraded tier for another twelve (12) months and shall remain in contractual arrangement with RTI for the next twelve (12) months following the commencement date of the new upgraded tier Should MERCHANT pre-terminate its contract with RTI, it shall pay the equivalent amount of three (3) months’ worth of Monthly Service Fee or the amount equivalent of the number of months left in the contractual term, whichever is higher of both e-store and loyalty subscription.
- If the MERCHANT desires to upgrade its tier level without meeting the minimum branch requirement at any time during the lifetime of the contract, MERCHANT may do so, provided, it shall be bound to the specific tier for another twelve (12) months and shall remain in contractual arrangement with RTI for twelve (12) months following the commencement date of the new upgraded tier and shall pay the minimum subscription fee of the upgraded tier or the monthly subscription fee per branch corresponding to the rate in the upgraded tier, whichever is higher. Should MERCHANT pre-terminate its contract with RTI, it shall pay the equivalent amount of three (3) months worth of Monthly Service Fee or the amount equivalent of the number of months left in the contractual term, whichever is higher of both e-store and loyalty subscription.
- Temporary Branches. In case of temporary branches created for a specific event, the same shall be charged in the next billing cycle of the MERCHANT.
To illustrate:
Merchant X has 99 branches. Thus, his e-store tier is the web plan and shall be charged PhP500.00 per branch/monthly. Merchant’s Billing Cycle is every 1st day of the month.
During a Christmas bazaar event on December 18-23, 2023, Merchant X created 5 additional branches temporarily increasing its total number of branches from December 18-23, 2023, to 104. After the event, the 5 additional branches were deactivated.
Thus, Merchant X shall be billed in January 2024 for 99 branches with the rate in accordance to the web plan i.e. PhP500.00 per branch/monthly or PhP52,000.00 (VAT exclusive) with additional charge for 5 additional branches in the month of December. - In case of deactivation of branches, the charges for the total branches shall be reflected in the next monthly billing of the MERCHANT. No pro-rata deduction and/or refund for the branches that were deactivated in the middle of the covered billing period. Temporary deactivating branches for a specific month and reactivating the same shall not also yield a pro-rata charge and/or refund.
To illustrate:
Merchant X has 99 branches. Thus, his e-store tier is the web plan and shall be charged PhP500.00 per branch/monthly. Merchant’s commencement Billing Cycle is every 1st day of the month.
On 20 December 2023, Merchant X deactivated 5 additional branches, decreasing its total number of branches to 94 branches.
Thus, Merchant X shall be billed in January 2024 for 94 branches with the rate in accordance to the web plan i.e. PhP500.00 per branch/monthly or PhP47,000.00 (VAT exclusive) without any pro-rata deduction for the deactivated branches in December 2023.
If in the same example, Merchant X decided to deactivate 10 branches on December 2-30, 2023 decreasing its total number of branches to 89 and reactivated the same on December 31, 2023, Merchant X shall still be charged for the 99 branches in January 2024 without any pro-rata deduction for the deactivated branches in December 2023. - If supposing the MERCHANT activated branches due to a specific event for the same billing cycle overlapping to the succeeding billing cycle, MERCHANT shall be charged for the number of branches for both billing cycles.
To illustrate:
Merchant X has 99 branches. Thus, his e-store tier is the web plan and shall be charged PhP500.00 per branch/monthly. Merchant’s Billing Cycle is every 1st day of the month.
During a Christmas and New Year bazaar event spanning from December 18-January 5, 2023, Merchant X created 5 additional branches temporarily increasing its total number of branches to 104. After the event, the 5 additional branches were deactivated.
Thus, Merchant X shall be billed in January 2024 for 104 branches with the rate in accordance to the web plan i.e. PhP500.00 per branch/monthly or PhP52,000.00 (VAT exclusive) with the additional charge of 5 additional branches for the month of December 2023. - Billing, Payment Settlement, Penalty, and Termination:
Reference Table:
Billing Cycle
Revenue Bracket
Activation period
Settlement period
Suspension
Penalty
(% interest rate)Termination
Monthly
Medium
Php15k - Php50k
30 days
30 days from invoice date
1 day after due date
15 days
after due date (5%)30 days after due date
Quarterly
30 days
45 days from invoice date
1 day after due date
15 days
after due date (4%)30 days after due date
Bi-annually
Large
Php150k
45 days
60 days from invoice date
1 day after due date
15 days
after due date (3%)30 days after due date
Annually
Enterprise
Php300k above
45 days
75 days from invoice date
1 day after due date
15 days
after due date (2%)30 days after due date
-
- Billing Cycle of the MERCHANT shall depend on the monthly revenue (“revenue bracket”) that shall be earned by RTI during the contractual agreement;
- Date of Service Activation shall be on or before thirty (30) days / forty-five (45) days, depending on the revenue bracket, from the signing of this Agreement. Date of Service Activation shall be the first (1st) day of the Billing Cycle and the actual date of issuance of invoice;
- Upon receipt of invoice, MERCHANT shall have (30/45/60/75) days from invoice date, depending on the revenue bracket, to pay RTI the cost of services rendered;
- Failure to pay on time (24 hours after the due date) shall be a ground for automatic suspension of services without need of written demand/notice to the MERCHANT;
- MERCHANT shall incur a corresponding penalty rate depending on the above-mentioned revenue bracket, using as basis the total amount of invoice, fifteen (15) days after the due date of the invoice. Separate invoice for penalty charges shall be issued to the MERCHANT. Only upon payment of the penalty and the actual principal amount as stated in the invoice shall the service be reactivated by RTI;
- Failure to settle within thirty (30) days from the due date of the invoice would be a ground for RTI to terminate this Agreement without need of notice/written demand to the MERCHANT.
- The provisions herein shall supplement Section 5, Term, Termination, and Suspension of this Agreement.