Terminating Your RUSH Subscription

If for any reason you no longer wish to continue with your eStore, you can opt to cancel your service subscription. This article will guide you through the steps to unsubscribe and manage your subscription settings efficiently.


Steps to Cancel Your Subscription:

  1. Log in to Your Account:
    1. Go to cms.rush.ph and log in to your account using your credentials.
  2. Access Your Plan:
    1. Once logged in, locate and click on the dropdown arrow next to your name.
    2. From the dropdown menu, select "MY PLAN."
  3. Manage Your Subscription:
    1. In the "MY PLAN" section, find and click on "MANAGE SUBSCRIPTION."
  4. Initiate Cancellation:
    1. You will be prompted to input a reason for the cancellation.
    2. After providing the necessary information, click on "YES, CANCEL MY SUBSCRIPTION."

As soon as your subscription is terminated, your eStore will become inaccessible, and all RUSH CMS access associated with your store will be revoked. In effect, you will not be able to open a new store under the same credentials.

Before canceling your subscription, take note of the following considerations:

  • Make sure that your account does not have any outstanding charges or unpaid balance. You will only be allowed to close your store permanently once all balances have been settled.
  • Export all your store information such as sales reports, customer database, transaction history, and voucher redemptions.
  • Ensure that you no longer have any ongoing promotional activity (e.g. promo codes, special customer rewards). Should the cancellation of your subscription take effect before the promotions expire, please arrest any potential issue by reaching out to your customers and resolving any concerns that may arise due to pre-termination of promotion.

Should you have any difficulties or require further assistance, don't hesitate to reach out to RUSH support via support@rush.ph for prompt and helpful guidance.