---
title: Managing Customer Profile Details in CMS
description: Easily manage and update customer profile details in the CMS to maintain accurate data and improve customer service efficiency
---

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1. [Knowledge Base | RUSH Help Center](https://help.rush.ph/knowledge)
2. [Managing your CMS](https://help.rush.ph/knowledge/managing-your-cms)

# Managing Customer Profile Details in CMS

## You can easily update your customers’ profile details directly in the CMS. This helps ensure that customer records are always accurate and up to date.

How to Update a Customer Profile via CMS

- Login to your CMS account.
- Go to Customers Module \> Customers Submodule.
- Use the search bar to find the customer by their mobile number.

![searching-by-customer-name](https://help.rush.ph/hs-fs/hubfs/Knowledge%20Base%20Import/searching-by-customer-name.webp?width=602&height=143&name=searching-by-customer-name.webp)

- On the right-hand side of the customer record, click the pencil (edit) icon.
- Update the necessary details under Basic Information, such as: 
    - First Name
    - Last Name
    - Membership ID No.
    - Gender
    - Civil Status
    - Birth Date
    - Address (Address 1, Address 2, City, Province, Zip Code)
- Click Save to apply the changes.

![updating-customer-profile](https://help.rush.ph/hs-fs/hubfs/Knowledge%20Base%20Import/updating-customer-profile.webp?width=602&height=166&name=updating-customer-profile.webp)

#### **Important Notes**

**Email Address & Mobile Number** These fields cannot be updated directly in the CMS.

### **If a customer wants to change their details:**

1. **Via Customer App**

- Customers can update their **name, MPIN, email address** and **mobile number** directly in the app.  
  *\[*[*See full guide here*](https://help.rush.ph/knowledge/editing-profile)*\]*

1. **Via Web (without the app)**

- Customers can update their **mobile number**, **name, MPIN** under the **Profile** tab (top-right dropdown menu).
- For **email address changes** (Web-only users): These must be requested through your **Account Manager** if your subscription does not include access to the customer app.

- ![my-profile-tab-in-customers-account](https://help.rush.ph/hs-fs/hubfs/Knowledge%20Base%20Import/my-profile-tab-in-customers-account.webp?width=624&height=338&name=my-profile-tab-in-customers-account.webp)
- ![update-user-profile](https://help.rush.ph/hs-fs/hubfs/Knowledge%20Base%20Import/update-user-profile.webp?width=624&height=296&name=update-user-profile.webp)

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