How to Update a Customer Profile via CMS
- Login to your CMS account.
- Go to Customers Module > Customers Submodule.
- Use the search bar to find the customer by their mobile number.
- On the right-hand side of the customer record, click the pencil (edit) icon.
- Update the necessary details under Basic Information, such as:
- First Name
- Last Name
- Membership ID No.
- Gender
- Civil Status
- Birth Date
- Address (Address 1, Address 2, City, Province, Zip Code)
- Click Save to apply the changes.
Important Notes
Email Address & Mobile Number
These fields cannot be updated directly in the CMS.
If a customer wants to change their details:
- Via Customer App
- Customers can update their name, MPIN, email address and mobile number directly in the app.
[See full guide here]
- Via Web (without the app)
- Customers can update their mobile number, name, MPIN under the Profile tab (top-right dropdown menu).
- For email address changes (Web-only users): These must be requested through your Account Manager if your subscription does not include access to the customer app.
