Set up your fees and charges

Fees

This is where you can set up the delivery fees to be charged to your customers.

Two types of delivery fees can be set: Fixed and Dynamic.

By selecting the Fixed delivery fee option, the system will automatically charge your customer a flat amount regardless of the road distance.

On the other hand, selecting the Dynamic Delivery option will charge your customer an amount according to the road distance.

Both Deliver Now and Scheduled Delivery options share the same menu.

To set up a Fixed delivery fee:

1. Select Fixed under Deliver Now and/or Scheduled Delivery
2. Under Base Fee Value, input the delivery amount that will be charged to the customer 
3. You can offer free delivery to your customers when they meet your required minimum purchase amount. This encourages customers to increase their basket size. To enable free delivery:

[Optional] Toggle on Minimum Spend Delivery - this gives the customer free delivery if they hit the minimum amount.

Enter the minimum Type in the amount you will be requiring for minimum spending

To set up a Dynamic delivery fee:

1. Select Dynamic under Deliver Now and/or Scheduled Delivery
2. Under Base Fee Value, enter the flag-down amount (amount that will be charged regardless of distance)
3. Under the Base Kilometer Range, set the maximum distance (in kilometers) for which the Base Fee Value will apply
4. Under Added Value, enter the delivery fee that will be added on top of the base fee for every  kilometer distance exceeding the set Base Kilometer Range
5. You can offer free delivery to your customers when they meet your required minimum purchase amount. This encourages customers to increase their basket size. To enable free delivery:
   1. [Optional] Toggle on Minimum Spend Delivery - this gives the customer free delivery if they hit the minimum amount
   2. Enter the minimum Type in the amount you will be requiring for minimum spending

Sample Dynamic delivery fee:

Base Fee Value will be applied for the first 2 kilometers. The Added Value per kilometer will be charged to the exceeding 3 kilometers.

Base fee Value will be applied for the first 2 kilometers. The Added Value per kilometer will be charged for every succeeding kilometer and a fraction thereof calculation purposes.

Grab Delivery and Cash Handling Fees

RUSH eStore has a partnership with Grab to fulfill deliveries. You can check out this article to see how to use the booking system. For all deliveries that will use the partnership, you will be billed the appropriate amount on the confirmed deliveries.

Below is the breakdown of the fare matrix with Grab. You can use this as a guide for setting up your Dynamic Delivery Fee.  

This is a computation of the expected delivery fee for a 5KM coverage fulfillment. Read more on the specifics of Radius KM Coverage and Road Distance here.

Fees Charged to Merchants