Navigating the New RUSH Merchant App

The Merchant App is the Front liner component of your RUSH-powered eStore and Loyalty program. This application allows employees, particularly the branch front liners to manage and validate transactions, and set limited brand-specific changes.

The new RUSH Merchant app makes the features of the current Merchant App for tablet more optimized for mobile. Built with a more intuitive UI design, the new app makes store and loyalty management easier for store owners and front liners from their tablets or mobile devices.

In this article:

Logging In and Out of the New RUSH Merchant App

To ensure that only authorized employees can access the merchant app, the new RUSH Merchant mobile app requires all users to input a valid Merchant ID before keying in their employee login credentials. 

The Merchant ID is a 6-character alphanumeric code unique to every merchant, sent to authorized representatives through their registered e-mail addresses. Meanwhile, the employee login credentials (employee number and 4-digit pin) are created by a brand's authorized RUSH Merchant Account Users using the CMS. 

To view your Merchant ID, go to the Stores module of your CMS and head to the Organization tab. Your Merchant ID appears on the top left portion of the section. If you have not received your Merchant ID, please contact To know how to enroll employees for each brand and branch using the CMS, click here.


To log out of the app, go to the More tab and click Log Out.


RUSH eStore Features

Enabling the New Order Notification Alert

Every time a customer orders and your RUSH Merchant app is active, a sound notification will go off to alert you of the new order. You can disable it by toggling this setting off.

Managing Customer Orders

All orders placed online by Customers to your branch will be visible on the Orders tab. With the exception of delivered and cancelled orders, all orders are grouped according to status within the Orders tab, which are shown in the tabs located at the top portion of the screen.

The upper portion of the screen also shows the number of new orders, which are all listed under the Pending status tab by default. The new orders can also be seen on the Notifications tab.

Any order can be cancelled from the RUSH Merchant app as long as it’s not yet on the Delivered status. Customers will be notified of any change in the order status through the Customer App and via SMS.

Delivered and Canceled orders can be viewed from the Order History, accessible from the More tab.

To know how to change the order status, click here.

Managing Product Inventory for the Specific Branch

While the complete product update features are available on the CMS, certain attributes can be updated by employees using the Merchant App: stock availability and visibility. 

To know how to make branch-specific changes on the inventory, click here.

Updating the Branch's Operating Hours

By default, the operating hours set on the CMS shall reflect on the merchant app. Should adjustments need to be made, employees can adjust the branch's operating hours, including the order cut-off time, from the app.

To know how to adjust a branch's operating schedule or set a cut-off time, click here.

RUSH Loyalty Features

Giving Points to Customers

Customers earn points every time they purchase from your physical or digital store. The primary way for customers to earn points is through merchant-initiated points issuance. Depending on the mechanics and value you set using your CMS, all earned points will be credited to the customer’s points wallet after your front liners update your customer’s transaction details.

To know how to issue points to your customers, click here.

Allowing Customers to Pay Using their Points

Customers can choose to pay a portion of their total transaction amount using the available points in their wallet. This encourages customers to make repeat purchases from your store to continue earning points that they can use to pay.

To know how to enable customer payments using points, click here

Rewards Catalogue for your Customers

Make it easy for your customers to browse through redeemable rewards from your brand’s Rewards Catalogue. All the rewards you set up using your CMS will be visible here. 

To know how rewards can be viewed and redeemed in-store using the RUSH Merchant app, read here

Issuing Rewards Redeemed by Customers

The CMS allows you as a merchant to set up the dynamics of your rewards program. One of the mechanics you can set is the “Self-claim” option which gives your customers the ability to claim their chosen rewards on their own. Even if customers choose to self-claim a reward, however, it won’t be considered as redeemed until it is issued or approved by your front liners using the RUSH Merchant app.

To know more about issuing rewards redeemed by customers, read here.

Approving Self-seeding Requests

Customers can request points to be issued to themselves through a built-in self-seeding feature which they can access from your customer app or website. Once a self-seeding request is made by the customers, a notification will be sent to your branch through the merchant app which you or your front liners can accept or deny.

Learn more about self-seeding requests here.

Viewing the Branch’s Transaction History

The RUSH Merchant app allows you to retrieve all the activities performed by you or your front through a built-in transaction log. This is especially helpful for various business purposes such as offline points issue and reconciliation of records.

To retrieve your transaction history:

  1. Open the RUSH Merchant App and go to Transactions
  2. Browse through the history and look for the transaction you want to retrieve or view
  3. Tap the chosen transaction to view the OR#

Automatic App Updates

With the new RUSH merchant app, new versions and app updates get loaded automatically so you don't need to reinstall every time. This allows you to skip manual updates, enabling you to get all the enhancements without the frills.